• Français
  • English

Costumer service

Obtain an authorization for a product recall

How to

To have your product recalled, please complete the following form. After examination of the received information, we will resend this document, with your case number and instructions to follow.

Pricing

Diagnostic cost for out of guarantee products : 35€ HT
(the costs are cancelled if the quote is accepted)

Cost of redelivery : variable depending on size and weight
(the costs are cancelled if the quote is accepted)

Request a product recall

Your contact details

Prefix
Full name*
Email*
Phone*
Fax

Your company

Company name*
Service
Address (Used for the delivery of the equipment after it was refubished)*
Post Code*
Town/country*

Equipment identified in this request

Your Item code*
Solu-Watt item code*
Quantity*
Type
serial number / batch number*
Linked delivery note number or order form number
Request details

Joint documents

Please join the request with the appropriate files (proof of purchase, photos...)(format : jpg, pdf, doc or docx)

type the following: captcha