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Costumer service

Obtain an authorization for a product recall

How to


To have your product recalled, please complete the following form. After examination of the received information, we will resend this document, with your case number and instructions to follow.

Pricing


Diagnostic cost for out of guarantee products : 35€ HT
(the costs are cancelled if the quote is accepted)

Cost of redelivery : variable depending on size and weight
(the costs are cancelled if the quote is accepted)

Request a product recall

    Your contact details

    Prefix
    Full name*
    Email*
    Phone*
    Fax

    Your company

    Company name*
    Service
    Address (Used for the delivery of the equipment after it was refubished)*
    Post Code*
    Town/country*

    Equipment identified in this request

    Your Item code*
    Solu-Watt item code*
    Quantity*
    Type
    serial number / batch number*
    Linked delivery note number or order form number
    Request details

    Joint documents

    Please join the request with the appropriate files (proof of purchase, photos...)(format : jpg, pdf, doc or docx)

    type the following: captcha